Implementation Specialist

Orlando, Flórida, Estados Unidos | Full-time | Partially remote


Are you a highly motivated, results-driven professional interested in expanding your career path and earning potential? SoftExpert is actively pursuing the ideal candidate to assist our customers to maximize the use of SoftExpert Suite application and implementation of its appropriate business practices. This position will work closely with SoftExpert’s CEO and other key team members to achieve business excellence.

The Company

SoftExpert is a privately held company addressing the challenges of managing business excellence and corporate governance initiatives. SoftExpert is a market leader in software for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance.

Job Duties

Analyze requests from customers regarding the technical aspects of the system and environment, in order to support the implementation and maintenance of the company's products.

Main Activities:

  • Adherence of SoftExpert’s standard practices and policies
  • Active pursuit of becoming a “subject matter expert” across all industries and solutions offered by SoftExpert
  • Analysis of customer’s requirements
  • Record and forward client requests appropriately
  • Clarify technical product data upon request
  • Assist in the definition of project and service scope
  • Run environment analysis
  • Evaluate client IT environment requirements
  • Evaluate the client's current technical scenario
  • Understand customer needs and expectations
  • Validate installation
  • Record performed activities
  • Know, apply and participate in the creation of the general rules of the company, as well as the ones specific to the activities developed
  • Interact with areas related to the performance of the above responsibilities and assignments, in order to ensure effectiveness of results, participation in projects, exchange of experiences, others
  • Interact with the team, providing and informing technical solutions; being a knowledge multiplier and acting as facilitator

Skills and Experience

  • Professional with more than 2 years of successful experience in software implementation
  • Bachelor’s degree with emphasis on IT
  • Assertive communication (oral and written)
  • Classes or post-graduation in the implementation management, strategy or management areas are a differential
  • Persistent, self-motivated and able to work independently
  • Self-discipline, organization, multitasking and problem solving oriented
  • Ability to work in fast-paced environment with multiple priorities
  • Quality results driven
  • Excellent interpersonal relationship
  • Proactivity


Job Location

  • Orlando, FL (United States)

Position Type

  • Full-time position